About Us
About Our Company.
Our priority at Coast to Coast Flowers is to service you no matter where you are in the world. We offer the best variety of flowers coast to coast, 24 hours a day. Thank you for visiting us online.
Coast to Coast Flowers is the up and coming one-stop shopping source for retail floral, gourmet, and specialty gifts including exclusive sports gift sets and even selected Lenox items are also available and updated daily. Our priority is to provide our customers with the highest quality, best selection, ease of ordering and our unconditional satisfaction guarantee with every order anytime, anywhere in the U.S.
Coast to Coast Flowers selects from its "Preferred Florists" affiliate network across the country to fulfill this promise. You can rest assured that when a customer places an order with us, we aim to exceed their expectations.
Throughout its operation, Coast to Coast Flowers has always and continues to invest in the most advanced technology available to our industry. Coast to Coast Flowers' technological capabilities create the necessary efficiency within the organization to provide our clients with the level of professional service they deserve and we demand in an increasingly technological marketplace.
Over three thousand new visitors enter our site daily. Customers can choose our easy online ordering system or call our 800 number where a live attendant is available 24 hours a day, 7 days a week to serve each and every customer.
So what does this all add up to? Simple, 100% total customer satisfaction. And that is what we're all about. We work very hard not only to exceed the expectations each and every customer, but also to make the name Coast to Coast Flowers synonymous with quality product, prompt service and added value with every purchase.
Strategic Statement
To be the leading floral retailer in our trade areas by consistently providing unparalleled products, design and service to our clients. We value:
- Adaptability to a changing business environment
- Creating and maintaining relationships with our clients
- Providing a professionally rewarding and enriching culture for all associates
- Supporting mutually beneficial relationships with our vendors
- Maintaining consistent standards throughout our business operations
Specialty Services
We specialize in the following services:
- Large inventory of fresh flowers for any occasion
- Weddings / Wedding Flowers
- Sympathy and Funeral flowers
- Birthday Flowers, Get Well Flowers, Anniversary Flowers
- Plants
- European/dish gardens
- Modern and traditional flower arrangements
- High-style floral arrangements
- Silk flower arrangements
- Dried floral arrangements
- Extensive gift line
- Gourmet fruit baskets
- Gift baskets
- Greeting cards
Delivery Policy
We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery or shipping you select, weather conditions, and whether or not the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.
DELIVERY STATUS
Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
INCORRECT ADDRESS/RE-DELIVERY
Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject to a $10.00 charge.
FLORAL DELIVERIES TO THE U.S. AND CANADA
* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 2:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 2:00 pm in the recipient's time zone may be delivered the next delivery day. There are no deliveries on Sundays and legal holidays without verbal confirmation. Please make sure that your order information is accurate and complete in order to avoid delivery delays.
SUNDAY DELIVERY
Due to limited availability of florists open Sunday, we can not guarantee delivery on Sunday. However, Monday will need to be an option for delivery if Sunday is not available.
FLORAL ORDER DELIVERY TIMES
Most florist shops make deliveries during normal business hours (9 AM to 7 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.
WHEN THE RECIPIENT IS NOT HOME
The florist may choose to leave the arrangement with a neighbor and attach a note to the recipient's door stating who accepted the arrangement on their behalf. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery and be subject to a 10.00 surcharge for re-delivery.
INTERNATIONAL FLORAL DELIVERIES
Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.
GIFT ITEMS SHIPPED DIRECTLY
Several of our gift items are shipped directly through Federal Express, Airborne, or UPS. At this time, we are unable to guarantee shipment to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 7 to 10 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday.
With regards to gift baskets, minor substitutions of particular items may be necessary in order to expedite your order. Please clearly indicate in Special Instructions if for some reason this is not acceptable.
INCORRECT ADDRESS
Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject to a $10.00 charge.
CANCELLATION POLICY
While we process your request the moment we receive it, it is sometimes very difficult to get cancellation requests complete. Our network ranges through out the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done with-in 2 hours of placing your order. We reserve the right to charge a cancellation fee of a mininium $10.00 per order for any order cancelled after this period of time.
SUBSTITUTION POLICY
Due to various seasonal and regional conditions, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.
In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color.
CURRENCY
All transactions are in US currency. The only additional charges are the transaction fee of $14.95 and 7% sales tax. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 2:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 2:00 pm in the recipient's time zone may be delivered the next delivery day. There are no delivery guarantees on Sundays and legal holidays without verbal confirmation. Please make sure that your order information is accurate and complete in order to avoid delivery delays.
SHIPPING TO ALASKA AND HAWAII
All orders shipping to Alaska or Hawaii will be subject to an additional $15.00 charge and may take an extra day to arrive. For more details contact our customer service department at 941-308-5170.